IT NSO Engineer

The work is about keeping store staff productive when their technology stops working. You are the person they turn to for a fix, whether it is done remotely or in person.

• Give first and second level technical support to people working in the stores.
• Connect through remote desktop tools, or visit the store yourself when a problem needs you there.
• Sort out faults with hardware, software and connectivity.
• Use remote support software, with Manage Engine given as one example.
• Log and track issues in an IT ticketing system such as Service Desk.

• Education: a bachelor's degree in IT, Computer Science or a related field.
• Tools: hands-on use of remote support software and an IT ticketing system.
• Experience: the listed range is 0 to 1 years.
• Location: the job is based in Mumbai and is onsite.

The role was posted on 21 Oct 2026. Check your degree and your tool exposure against this list before you apply.

• Write down any time you fixed a laptop, printer or network problem, even for friends or college labs. Support work is about concrete fixes.
• Practise a remote desktop session and be ready to describe how you walked someone through a problem.
• Get familiar with how a ticketing tool works: raising, updating and closing a ticket with clear notes.
• Look at the tools named in the post, such as Manage Engine and Service Desk, and learn their basic features.
• Prepare to explain a technical issue in plain words, since you will be helping non-technical store staff.