CRM Executive
This internship in Delhi focuses on managing customer relationships through various communication channels. The role is open to applicants with up to 3 years of experience, including freshers.
Key skills for this role
- Communication skills
- Hindi
- CRM
- Handling
- Customer handling
- Customer service
- English
- Customer support
- MS-Excel 22%
- Management 15%
- English Proficiency (Spoken) 15%
- Operations 14%
Important skills include strong communication abilities in Hindi and English, a good grasp of CRM systems, and experience in customer service. Handling customer queries effectively is essential for this role.
Key responsibilities of the CRM executive
As a CRM Executive, you will address customer inquiries through various communication methods. Your main duties will include:
- Handling customer queries through email and calls.
- Managing order tracking and providing delivery updates.
- Coordinating dispatches with logistics partners.
- Assisting customers with exchanges or complaints.
- Updating internal systems and maintaining accurate records.
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Who should consider applying
This internship is suitable for candidates with 0 to 3 years of experience, including freshers. The ideal applicant should:
- Have strong communication skills in both Hindi and English.
- Possess a background in CRM and customer handling.
- Be based in Delhi and available for onsite work.
How to enhance your application
To strengthen your application, consider the following tips:
- Showcase your proficiency in customer service and CRM systems.
- Highlight your communication skills in both spoken and written English.
- Demonstrate effective handling of customer inquiries in your application.
Current job market scenario
- Similar roles Hopin tracks in Delhi
- 18
- Similar roles Hopin tracks across India
- 81
There are a fair number of similar roles available in Delhi, indicating demand for positions related to customer relationship management and support.
Trustworthiness of the listing
- Passed Hopin's scam screen
The job listing has passed screening for potential scams, ensuring its credibility as a legitimate opportunity.
Questions people ask about this role
What kind of experience is required for this role?
The position is open to individuals with 0 to 3 years of experience, including freshers.
What languages should I be proficient in?
Proficiency in both Hindi and English is required for effective communication with customers.
Is this a remote position?
No, this internship is onsite in Delhi.