Trainee Apprenticeship
This is a 12-month apprenticeship with Yes Bank's Customer Experience team in Santacruz, Mumbai, open only to MBA freshers. It is also limited to people who have never been employed and have no existing PF/UAN account, so check that before anything else.
What you would be checking, and why
You would sit in the Central Complaint Review Unit (CCRU). The unit's job is to check complaint resolutions against quality, process and customer service standards before a complaint is finally closed. The post states the work is onsite.
- Review complaints that business teams have marked as resolved.
- Judge each resolution for accuracy, adequacy, completeness and compliance.
- Run quality checks on closure actions and documentation.
- Record your observations and feedback on how good the resolution was.
- Close complaints that meet the standard.
- Send back cases that need improvement, with recommended corrective action.
- Coordinate with stakeholders so resolutions happen on time.
- Maintain reports, dashboards and review records.
- Support initiatives to improve customer experience and service quality.
Who can apply
- A full-time MBA from a recognised institution.
- A genuine interest in Customer Experience, Operations, Quality or Service Excellence.
- Strong communication and analytical skills.
- Proficiency in MS Excel, PowerPoint and Word.
The post also asks for attention to detail, problem-solving ability and a customer-centric mindset. The role is only for freshers who have not been employed before and do not hold a PF/UAN account. Experience required is 0 years.
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About the employer
- Open roles we track from them
- 4
- Hopin company tier
- B, well-known employer
Yes Bank is a well-known employer and is hiring for several roles at the moment. That gives you a bigger picture of the company than this single listing.
Skills in this posting
- Improvement
- Complaint management
- Service quality
- Complaints Resolution
- Review Process
- Quality
- Training
- Management
- MS-Excel 21%
- Office 15%
- English Proficiency (Spoken) 15%
- Operations 14%
This posting leans on complaint management, service quality, review process and improvement work. Similar roles most often ask for MS Excel, MS Office, operations and spoken English, so those are worth having ready too.
Other roles in Mumbai
- Similar roles Hopin tracks in Mumbai
- 16
- Similar roles Hopin tracks across India
- 105
Hopin is tracking a fair number of similar roles in Mumbai. You have some alternatives, though this one is restricted to MBA freshers.
Before you apply
- Passed Hopin's scam screen
- Company rated 3.6 by 11321 employees
This listing passed Hopin's scam screen. Yes Bank carries a 3.6 rating from 11321 reviews, which is worth reading alongside the role itself.
Getting ready for a complaint review role
- Practise reading a case critically. Take any complaint example and ask whether the fix was accurate, complete and compliant, then write your reasoning in two or three lines.
- Brush up Excel, since the work involves reports and dashboards. Pivot tables and clean summaries are a sensible place to start.
- Prepare a short example from college or an internship-free project where your attention to detail caught a mistake.
- Be ready to explain why you want Customer Experience or Quality work, in specific terms rather than general ones.
- Practise writing short, clear feedback notes, because recommending corrective action is part of the job.
Questions people ask about this role
Is this a full-time job or an internship?
It is listed as a full-time job, structured as a 12-month apprenticeship program with the Customer Experience team.
Can I apply if I have already worked somewhere?
No. The post says it is only for freshers who have not been employed previously and do not hold an existing PF/UAN account.
Where will I work?
The location is Mumbai, in Santacruz, and the post states the work is onsite.
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