System Administrator L0

You would be the person employees turn to first for IT help at the Chennai office, which has 200+ employees and about 90 people on site on an average day. The work splits into three areas.

• Tickets: Work the queue in Zoho Desk, from logging and categorising to resolving and closing within SLAs. Typical issues are password resets, account unlocks, printer and scanner faults, connectivity problems and email setup. Every ticket needs resolution notes before it is closed, and anything unresolved goes to the L1/L2 team along with details of what you already tried.
• Devices and access: Set up workstations for new joiners, including system, peripherals, software and access checks. Deal with laptop and desktop hardware faults with the Store team, support conference rooms, video conferencing and AV, keep track of peripheral stock, and collect devices and verify returns when people leave. You would also help with Wi-Fi, VPN, email on mobiles and access card provisioning, under L1/L2 guidance, and keep a log of access changes and new joiner setups for audit.
• Office IT upkeep: Keep printers, scanners and shared devices working on every floor, follow up network or infrastructure issues with the technical team, label and organise IT assets and the IT store, and take on ad-hoc tasks from the IT Operations Lead.

The post asks for a bachelor's degree in IT, Computer Science or a related field, and 0-1 year in IT helpdesk, desktop support or a similar role. Freshers with strong aptitude are considered.

• Basic knowledge of Windows 11, MS Office, email clients and common enterprise applications
• Ability to troubleshoot basic hardware and software problems
• Good communication in English and Tamil
• Comfort with a high volume of requests in a fast-paced setting
• Reliable, punctual and able to be on site consistently, since the role is front-facing

Helpful but not required: experience with ticketing systems, basic Active Directory understanding (user accounts, password resets), endpoint management tools, and any IT certification or diploma.

• Practise the everyday fixes: resetting a password, unlocking an account, adding a printer, joining Wi-Fi and setting up email on a phone. Be ready to talk through the steps.
• Get comfortable with Windows 11 and MS Office settings, since basic knowledge of both is expected.
• If you have used any ticketing tool, even in a college lab, be ready to describe how you logged and closed an issue. It helps to show that you write clear notes.
• Practise explaining a technical fix to a non-technical person in both English and Tamil, without jargon.
• Think of examples that show punctuality and follow-through, because steady on-site presence matters in this role.