Service Desk Engineer

• IT End User Services: the role calls for deep command of the processes and related technologies in this area.
• Helpdesk and desktop support: these are the core skills tied to the role, along with general service desk work.
• ServiceNow: this is the one named tool linked to the role.
• Working relationships: you are expected to build good relationships with all departments and colleagues.
• Location: Mohali, onsite.

The educational background asked for is a Bachelor's degree in Computer Science or Engineering, or in Information Systems Management. Equivalent experience is accepted in place of the degree.

Beyond the degree, the role expects expert-level knowledge of IT End User Services processes and related technologies. The experience range for this opening is 0 to 5 years, so the entry point is wide. You would need to work onsite in Mohali.

• It helps to be able to explain, in plain words, how an end-user support request moves from the first report to a resolution.
• If you have used ServiceNow, even in a course or a lab, be ready to describe what you did in it. If not, read up on how ticketing tools are organised.
• Practise describing a desktop problem you have fixed yourself, step by step, including how you found the cause.
• Since the role involves working with every department, prepare one example of explaining a technical issue to a non-technical person.
• Keep your degree details and any equivalent hands-on experience clearly listed, as either route is accepted.