IT Service Desk Intern
This role involves providing technical support to users and managing IT service requests. The position is an internship and requires no more than 2 years of experience.
Key responsibilities of the intern
The IT Service Desk Intern will be the initial contact for users dealing with IT incidents and service requests. Responsibilities include providing first-level technical support, troubleshooting various hardware and software issues, and managing IT assets.
The intern will log and track support tickets, assist users with account issues, and escalate complex problems to senior support teams. Additionally, the intern will document IT procedures, educate users on best practices, and engage in initiatives to improve service desk operations.
Who is the company looking for?
The ideal candidate for this role holds a Bachelor’s degree in Information Technology or a related field, or has equivalent experience. Freshers with internship experience in IT Service Desk or Technical Support are encouraged to apply.
Key requirements include a sound understanding of Windows and macOS systems, familiarity with Google Workspace, and basic networking knowledge. Strong communication and troubleshooting skills are essential for success in this role.
Opens WhatsApp. Hopin sends you the application link for this role.
Current job market for similar roles
- Similar roles Hopin tracks in Bangalore
- 5
- Similar roles Hopin tracks across India
- 120
There are dozens of similar roles being tracked across India. This indicates a strong demand for IT support talent, which could enhance your employment opportunities.
Skills relevant to this position
- Google Workspace
- Desktop Support
- MAC
- LAN Troubleshooting
- G Suite
- Desktop Troubleshooting
- Laptop Support
- MAC Support
- HTML 25%
- Python 18%
- JavaScript 17%
- CSS 16%
In addition to the skills required for this role, other positions in similar areas often list proficiency in HTML, Python, and JavaScript. Expanding your skill set in these technologies can improve your marketability.
Company reputation and job listing details
- Passed Hopin's scam screen
- Company rated 3.2 by 36 employees
The listing originates from a company with a rating of 3.2 based on 36 reviews. This provides insight into the company's culture and support for new employees.
How to prepare for this opportunity
It helps to familiarize yourself with troubleshooting techniques for common hardware and software issues. Gaining practical experience with Google Workspace and ITSM tools like ServiceNow or Jira can be beneficial.
Understanding networking basics, such as TCP/IP and DNS, will support your application. Engaging in customer service practices and developing strong communication skills will also strengthen your candidacy.
Questions people ask about this role
Is prior experience necessary for this internship?
No, the role is open to freshers, although prior internship experience in IT Service Desk or Technical Support is preferred.
What is the work environment like for this role?
The position will require onsite work, allowing for direct interaction with team members and users.
What technical skills should I have for this internship?
A good understanding of Windows and macOS, along with knowledge of Google Workspace and basic networking concepts, is essential.