Infra Tech Support Practitioner
Accenture is looking for an Infra Tech Support Practitioner to join their team in Delhi. This is a full-time position with a focus on Service Desk Management and incident resolution.
Your responsibilities in this role
You will be responsible for enhancing your expertise in Service Desk Management while engaging in problem-solving discussions with the team. Key tasks include:
- Ensuring production systems operate according to service level agreements.
- Facilitating quick incident and outage resolution with effective communication.
- Implementing disaster recovery procedures to ensure operational continuity.
- Maintaining data retention practices in line with organizational standards.
Are you the right candidate for this position?
To apply for the Infra Tech Support Practitioner role, you should possess a Bachelor’s Degree in a relevant field. This position is suitable for candidates with 0 to 2 years of experience. Key skills sought include:
- Beginner proficiency in Service Desk Management.
- Basic communication skills and incident management abilities.
- Interest in customer service and process improvement.
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About Accenture
- Open roles we track from them
- 13
- Hopin company tier
- A, well-known employer
Accenture is a well-known employer, currently hiring for multiple roles in Delhi.
Key skills for this job
- Improvement
- Desk
- Communication skills
- Recovery
- Incident
- Management
- Customer service
- Disaster recovery
- MS-Excel 22%
- English Proficiency (Spoken) 15%
- Operations 14%
- MS-Office 14%
Essential skills for this role include improvement and recovery management, along with customer service and incident management. Strong communication skills in both spoken and written English are important.
Job market overview
- Similar roles Hopin tracks in Delhi
- 21
- Similar roles Hopin tracks across India
- 103
There are a fair number of similar roles available in the Delhi region, indicating a stable demand for positions in tech support and related fields.
Trustworthiness of the role
- Passed Hopin's scam screen
- Company rated 3.7 by 80921 employees
This job listing has passed Hopin's screening process. It has been posted officially and indicates a reputable opportunity within the market.
Tips to strengthen your application
It helps to:
- Highlight any previous experience in customer service or incident management to show your relevant skills.
- Demonstrate your problem-solving abilities through examples from your education or work experience.
- Express your understanding of Service Desk Management concepts and your willingness to learn.
- Communicate clearly and effectively in both written and spoken English during the application process.
Questions people ask about this role
What level of experience is required for this job?
This position is open to candidates with 0 to 2 years of experience.
What qualifications do I need to apply?
A Bachelor’s Degree in a relevant field is required for this role.
Where is the job located?
The Infra Tech Support Practitioner position is based in Delhi.