Executive - Contact Center
SBI Card is looking for an Executive for their contact center in Chennai. This position is open to candidates with 0 to 3 years of experience.
About SBI Card
- Hopin company tier
- B, well-known employer
SBI Card is a well-known employer in India with a solid reputation in the financial services industry. They are recognized for their commitment to customer satisfaction.
Key responsibilities of the executive role
The Executive in the contact center will engage with customers to ensure satisfaction and resolve queries effectively. Responsibilities include:
- Handling customer inquiries via voice channels.
- Utilizing analytical skills to assess and respond to customer needs.
- Managing social media interactions and content related to customer service.
- Addressing issues related to credit and insurance products.
- Collaborating with the team to enhance customer experience.
Who should consider this role
This full-time position is suitable for graduates from any discipline. The ideal candidate should have up to 3 years of experience, particularly in financial services or related fields. Skills in social media, customer satisfaction, and analytical thinking are essential.
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Skills valuable for this role
- Social media
- Customer satisfaction
- Analytical
- Credit
- Voice
- FSI
- Insurance
- Center
- English Proficiency (Spoken) 24%
- Recruitment 24%
- English Proficiency (Written) 20%
- MS-Excel 19%
Candidates are encouraged to enhance skills in areas such as social media management, analytical assessment, and customer interaction. Familiarity with English proficiency and effective communication is often sought.
Job availability in the market
- Similar roles Hopin tracks in Chennai
- 5
- Similar roles Hopin tracks across India
- 52
There are dozens of similar roles available across India for fresh graduates, indicating a steady demand in the customer service segment of the financial services sector.
Reputation and trustworthiness
- Passed Hopin's scam screen
- Company rated 3.7 by 5840 employees
SBI Card has a rating of 3.7 based on over 5840 reviews, reflecting a generally positive work environment.
Tips for applying to this role
It helps to:
- Develop proficiency in spoken and written English to communicate effectively with customers.
- Gain experience in customer service roles, especially in financial services or insurance.
- Familiarize yourself with MS-Office tools, as they may be used for reporting.
- Show your ability to analyze customer feedback and adapt responses accordingly.
Questions people ask about this role
What is the work mode for this job?
The position is onsite.
Is this position suitable for fresh graduates?
Yes, candidates with 0 to 3 years of experience can apply.
What skills should applicants have?
Skills in social media, customer satisfaction, and analytical thinking are important for this role.