Business Development Associate

• Contact prospective leads by phone and email.
• Find out what each candidate wants from their career, then recommend a training program that fits. Explain course features, fees, benefits and career opportunities.
• Follow up with leads and turn their enquiries into enrolments.
• Record every customer interaction accurately in the CRM.
• Work towards monthly targets for admissions and revenue.
• Coordinate with the marketing team to improve lead conversions, and build long-term relationships with students through good service.

The role asks for 0 to 2 years of experience. That covers people with none as well as those with a couple of years behind them. It is a full-time, onsite job in Bangalore, and 20 openings are listed.

Skills linked to this role are sales, inside sales, business development, presales, service sales, technical, development and communication skills. The duties centre on talking to leads and explaining courses, so communication is the skill to show first.

• Practise explaining something in simple words over a call. Much of this job is talking to leads about fees and course benefits.
• Get comfortable writing short, clear follow-up emails. It helps to keep a sample or two ready.
• Be ready to talk about targets. Any past experience of meeting a goal, even in college events or part-time work, is worth mentioning.
• Learn how a basic CRM works, so you can speak about keeping records tidy.
• Prepare a few questions that help you understand what someone wants before you recommend a course.