Telecalling Executive
Webfosys is hiring a Telecalling Executive for its e-commerce calling process, working onsite in Koramangala, Bangalore. Freshers can apply, and spoken Hindi is mandatory, so check that first before going further.
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Hopin is tracking a fair number of similar roles in Bangalore. You have some alternatives to compare, so it is worth weighing the pay and hours here against them.
What your calls will involve
- Make outbound calls and take inbound calls from e-commerce customers.
- Explain product details, offers and order information to them.
- Confirm orders and follow up with customers afterwards.
- Answer basic customer queries and concerns.
- Keep call records and customer details up to date.
Opens WhatsApp. Hopin sends you the application link for this role.
Who can apply and what to have ready
The post welcomes freshers, and asks for 0 to 1 year of experience in telecalling or customer support. Here is what to check before you apply:
- Hindi: spoken fluency is mandatory.
- Communication: basic communication skills and a basic idea of how to handle calls and customers.
- Location and mode: the job is onsite in Koramangala, Bangalore, so you must be willing to work from the office.
- Hours: 10:30AM to 07:00PM.
- Pay: 15,000 - 17,000 per month plus incentives.
Experience in e-commerce calls or customer support is a plus, and immediate joiners are preferred. The post also mentions a positive attitude and willingness to learn.
How to get ready before you apply
- Practise explaining a product, an offer or an order status aloud in Hindi, in a clear and unhurried way.
- Prepare a short example of handling a customer's question or complaint, from a past job, college event or even a mock call.
- Get used to noting key details while you talk, since keeping call records is part of the work.
- If you have any customer support or telecalling experience, however brief, be ready to describe it in a line or two.
- Think about whether you can join soon, since immediate joiners are preferred.
Skills to show
- Customer service
- Verbal communication
- Customer handling
- Handling
- Query
- Solving queries
- Communication skills
- Telecalling
- Sales 52%
- Business development 24%
- English Proficiency (Spoken) 13%
- Marketing 13%
This post stresses customer service, verbal communication, handling customers and solving queries. Similar roles most often ask for sales, business development, spoken English, marketing and presales, so mentioning any of these you have could widen your options.
About the employer listing
- Passed Hopin's scam screen
- Company rated 4.3 by 9 employees
This role passed Hopin's scam screen and appears as a job listing. Webfosys has a company rating of 4.3 from 9 reviews, which is a small number of reviews, so read it as a rough guide.
Questions people ask about this role
Can freshers apply for this telecalling job?
Yes. The post says freshers can apply and asks for 0 to 1 year of experience in telecalling or customer support.
Is this job onsite or remote?
It is onsite, in Koramangala, Bangalore. The post asks for willingness to work from the office.
What are the salary and working hours?
The post lists 15,000 - 17,000 per month plus incentives, with working hours of 10:30AM to 07:00PM. It is a full-time role.
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