Technical Support Voice Professional
The role involves providing technical aid to customers through various channels. This is an internship position based in Hyderabad.
About Blackhardstone
- Open roles we track from them
- 3
Blackhardstone is currently hiring for multiple positions within its technical support team, reflecting a growing demand for support services.
What you'll be doing
In this position, you'll give assistance to customers through phone, email, or chat. You'll troubleshoot and resolve technical problems efficiently. Your responsibilities will include:
- Collaborating with teams to find solutions for customer issues
- Maintaining a deep understanding of products and services
- Documenting customer interactions and issue resolutions
- Continuously updating your knowledge of technologies and trends
Who can apply
This internship is suitable for individuals with 0 to 3 years of experience. A background in customer handling, problem-solving, and analytics is essential. Candidates with skills in issue resolution and inbound customer care will find this role a good match.
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Job market overview
- Similar roles Hopin tracks in Hyderabad
- 4
- Similar roles Hopin tracks across India
- 120
There are dozens of similar roles available across India, providing plenty of options for candidates interested in technical support.
Relevant skills
- Issue resolution
- Non voice
- BPO
- Inbound
- Customer handling
- Customer care
- Problem solving
- Analytics
- HTML 25%
- Python 18%
- JavaScript 17%
- CSS 16%
The technical support role emphasizes skills like issue resolution, problem-solving, and customer handling. For similar roles, knowledge of programming languages such as HTML, Python, and CSS is often desired.
Job posting details
- Passed Hopin's scam screen
This role has passed the scam screening process and is listed as a job opportunity, indicating its reliability.
How to stand out
It helps to develop strong problem-solving skills as they are crucial for resolving customer issues. Familiarizing yourself with common technical issues in BPO settings will be beneficial. Gain a solid understanding of customer care principles to enhance your ability to assist effectively.
Questions people ask about this role
What is the experience requirement for this role?
The role is open to candidates with 0 to 3 years of experience.
Is this position remote or onsite?
This internship is onsite in Hyderabad.
What skills are important for this role?
Key skills include issue resolution, problem-solving, and customer handling.