International Chat Support
This role is focused on providing support through chat for international customers. The internship is suitable for those with 0 to 4 years of experience.
Company hiring details
- Open roles we track from them
- 2
TP is currently looking to fill several roles, suggesting a growing demand for support staff. This can be an indicator of opportunities for advancement within the organization.
Responsibilities in international chat support
Your role will involve maintaining accurate records of customer interactions, following established guidelines, and providing chat support to international clients. You will also focus on upselling and cross-selling products while ensuring effective communication in English. It will be essential to adapt to night shifts and contribute to the overall customer experience.
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Who can apply for this internship
Graduates are encouraged to apply for this position, especially those who can start immediately. The role is open to candidates with varying levels of experience, from freshers to those with up to 4 years in related fields. A strong command of English, both spoken and written, and a willingness to engage in sales activities are essential for success in this internship.
Tips for standing out as a candidate
It helps to demonstrate proficiency in English since excellent communication is crucial for this role. Gaining familiarity with upselling techniques can also be beneficial, as you will be expected to promote products effectively. Showcasing previous experience in customer support or sales can strengthen your application, even if it's limited. Lastly, being prepared to discuss your ability to work night shifts may help in the selection process.
Key skills for this role
- Upselling
- International Non Voice
- International Chat Process
- Email Support
- Excellent Communication in English
- Cross Selling
- Email Process
- Non voice
- Sales 48%
- English Proficiency (Spoken) 20%
- Business development 17%
- Effective Communication 17%
The position requires skills in upselling, email support, and effective communication. Being adept at handling international non-voice processes will also enhance your effectiveness in this role.
Job listing credibility
- Passed Hopin's scam screen
The job listing has passed Hopin's scam screen, ensuring it is a legitimate opportunity. It is posted as a genuine internship opportunity within the company.
Similar roles in the market
- Similar roles Hopin tracks across India
- 164
- Openings in this role
- 15
Dozens of similar positions are being tracked across India, indicating a vibrant market for chat support roles. This competitive landscape may provide diverse options for candidates.
Questions people ask about this role
What are the working hours for this internship?
The internship requires candidates to be comfortable working in night shifts.
Is previous experience necessary for this role?
No prior experience is mandatory as the role is open to those with 0 to 4 years of experience.
What qualifications do I need to apply?
Graduation is mandatory to apply for this internship.