E-commerce Account Manager

The job is about supporting sellers so their accounts stay in good standing and their products are well presented and dispatched on time. The post names these duties:

• Watch seller account performance numbers, including order defect rate, cancellation rate and late dispatch rate.
• Help sellers build and update product listings, covering titles, descriptions, images, categories and content written to suit search.
• Assist sellers with orders, stock levels and dispatch timelines.
• Put forward ideas to raise sales, make products more visible and improve the customer experience.

The post lists MS-Excel, problem solving and effective communication as the skills for the role.

• You should be a graduate. Any stream is accepted, though the post prefers Business, Marketing, Commerce, Management or technical backgrounds.
• No experience is required. The post also mentions candidates with 0 to 1 years in e-commerce, account management, customer support, cataloguing or sales.
• Basic working knowledge of Excel, Google Sheets and Seller Central is expected.
• The role is onsite in Indore.

The post also lists free snacks and beverages as a perk.

• It helps to practise Excel basics such as sorting, filtering and simple formulas, since the post asks for Excel and Google Sheets knowledge.
• Read up on seller metrics like order defect rate, cancellation rate and late dispatch rate, so you can explain what each one tells a seller.
• Try writing a product title and description for a few everyday items, with a clear category and sensible keywords. A small sample like this shows your cataloguing ability.
• Prepare one or two examples of solving a problem or explaining something clearly, from college, an internship or a part-time job.
• Think of a simple idea to improve a product's visibility, and be ready to explain your reasoning.