Data Support Analyst
This role involves generating, monitoring, and delivering energy data through support operations. Compensation for bachelor's degree holders starts at 3.21 LPA CTC.
Current job market insights
- Similar roles Hopin tracks in Chennai
- 5
- Similar roles Hopin tracks across India
- 29
- Openings in this role
- 10
There are a fair number of similar roles being tracked across India, indicating a sustained demand for data support positions. Candidates will find opportunities in various sectors that require data analysis and customer support.
What you will do
You will handle customer support tickets using Zendesk, focusing on monitoring, troubleshooting, and resolving issues to ensure accuracy and timely responses. Your responsibilities will also include onboarding customers, maintaining a knowledge base for efficient issue resolution, and collaborating with various teams to streamline operations.
Your work will be crucial in tracking ticket trends and providing analytical support in a hybrid work setup with shifting schedules to cater to global customers.
Who can apply
This position is open to candidates with 0 to 2 years of experience and requires a BSc or MSc in Computer Science or a BE/ME in relevant engineering fields. Strong communication skills and proficiency in MS Excel are essential, while familiarity with Zendesk and data analysis in the finance or energy sectors is advantageous.
The role involves working in a hybrid model with rotational shifts, including nights, and candidates must be flexible to accommodate global time zones.
Opens WhatsApp. Hopin sends you the application link for this role.
How to stand out in your application
It helps to demonstrate strong written and verbal communication skills, as these are critical for the role. Emphasizing your proficiency in MS Excel and any experience with Zendesk can set you apart.
- Showcase any data analysis projects you've undertaken, especially in relevant domains like finance or energy.
- Highlight your ability to work rotating shifts and adapt to varying schedules.
- Prepare to discuss your troubleshooting techniques and your mindset towards problem-solving.
Skills commonly sought in this field
- Data Operations
- Data
- Data Operation
- Technical support
- Data analysis
- Operations
- Technical
- Process
- SQL 35%
- Python 35%
- Data Analytics 25%
- Data Science 22%
In addition to the skills required for this position, such as data operations and technical support, other roles often ask for knowledge in Python, SQL, and data analytics, highlighting the importance of technical skills in this field.
Confidence in the recruitment process
- Passed Hopin's scam screen
This job listing has passed Hopin's scam screen, suggesting a level of validity in the posting. The recruiter's team is actively seeking candidates for this role.
Questions people ask about this role
What educational qualifications are required for this job?
Candidates need a BSc or MSc in Computer Science or a BE/ME in relevant engineering fields.
Is this role remote or in-office?
The role operates in a hybrid model with both in-office and work-from-home shifts.
What is the compensation for this position?
Compensation starts at 3.21 LPA CTC for bachelor's degree holders, with additional allowances for shifts.