Customer Relationship Officer-CRO

The Customer Relationship Officer will:

• Design and execute strategies to improve customer relationships and engagement.
• Build and sustain strong partnerships with customers, addressing their needs and concerns effectively.
• Work closely with internal teams to resolve customer complaints and issues efficiently.
• Evaluate customer feedback and market trends to pinpoint opportunities for enhancements.
• Provide outstanding customer service through phone, email, and social media.
• Recognize and implement upselling and cross-selling strategies for existing customers.

This internship is open to individuals with 0 to 4 years of experience. Candidates should have skills related to customer complaints, customer care, marketing, social media, and customer service. The role is based in Kolkata and is strictly onsite. It is ideal for those looking to enter the customer relationship field.

It helps to:

• Demonstrate strong communication skills, both written and spoken, as these are crucial for customer interactions.
• Gather experience in managing customer complaints effectively to showcase problem-solving abilities.
• Familiarize yourself with marketing strategies that enhance customer engagement.
• Be proactive in exploring social media as a channel for customer service.
• Show a keen interest in building customer relationships and improving customer satisfaction.