Business Development Associate

As a Business Development Associate, you will manage incoming customer queries through calls and messages, guiding them to the right course. You will also reach out to potential customers with abandoned carts or failed transactions to assist in completing their purchases. Additionally, you'll serve as the first point of contact for any concerns regarding payments or course access, ensuring that issues are resolved promptly. Your responsibilities include maintaining communication with existing customers to keep them informed about new courses and offers, as well as managing a CRM to ensure timely responses. Gathering customer feedback and encouraging satisfied clients to leave reviews will also be part of your role, along with supporting marketing initiatives across various platforms.

This position is open to candidates with a background in science or engineering, and no prior experience is necessary. Strong communication skills in both English and Hindi are essential, as is a passion for helping customers. You should be comfortable taking ownership of outcomes and be willing to learn quickly, including familiarizing yourself with CRMs and Excel. While previous experience in sales and marketing is preferred, it is not mandatory. If you have a background in EdTech or early-stage startups, that could be advantageous.

It helps to demonstrate your communication skills through examples of past interactions with customers. Familiarize yourself with social media marketing and email marketing strategies, as this knowledge can be valuable. Show enthusiasm for learning new tools and technologies, especially CRM platforms. Highlight any experience you have in sales or client relations to make your application more compelling. Lastly, articulate your understanding of course offerings and customer engagement strategies to showcase your suitability for the role.