Application Support
This is an Application Support role at 3i Infotech located in Chennai, suitable for freshers and interns. The position offers a stipend of 6-7k for a duration of 6 months.
Job visibility in the market
24 reactions on the hiring post High attention
This position has high visibility compared to similar job postings, which may increase your chances of being noticed.
Key responsibilities of the role
The successful candidate will be involved in supporting critical business applications by performing various monitoring and incident management tasks.
- Monitor application dashboards, alerts, and system health while logging incidents with ITSM tools.
- Conduct basic application health checks, review error messages, and consult the Known Error Database for solutions.
- Escalate any unresolved issues to appropriate technical teams and maintain detailed documentation for ticket updates and shifts.
Who should apply for this position
This role is accessible to freshers, recent graduates, and interns who have a foundational understanding of ITIL processes, Linux, SQL, and networking concepts.
- Candidates should possess good communication skills and problem-solving abilities.
- A willingness to work in 24x7 rotational shifts is essential.
- Experience with monitoring tools such as ServiceNow, Jira, or Splunk is advantageous but not mandatory.
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About the recruiter
Human Resources Executive, works at 3i Infotech
The hiring team is represented by a Human Resources Executive from 3i Infotech, ensuring direct communication related to this role.
Job landscape
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Role credibility
- Passed Hopin's scam screen
- Poster works at the hiring company
This posting has passed Hopin's scam screen, suggesting a reliable opportunity for candidates considering this position.
Tips for standing out in your application
To enhance your chances of success in this position, consider the following:
- It helps to familiarize yourself with ITIL principles and incident management processes.
- A basic understanding of Linux and SQL will be beneficial, so review those skills.
- Good communication skills are vital; practice explaining technical concepts clearly.
- Learn about monitoring and ITSM tools like ServiceNow and Splunk to demonstrate your interest.
Questions people ask about this role
What is the duration of the role?
The role is for a duration of 6 months.
What is the stipend for this position?
The stipend offered for this role is between 6-7k.
What are the working hours?
The position involves working in 24x7 rotational shifts.